FAQ's - TELEPHONE SERVICE

 

  1. How do I sign up for new telephone service?
  2. Is a deposit required?
  3. What are pro-rated, or fractional charges?
  4. Who do I call for billing questions?
  5. What are your hours of operation?
  6. How do I report an outage or other problem with my telephone service?
  7. What types of Long Distance are there?

 

1. How do I sign up for new telephone service?
a. You can sign up online or in person at our business office in Staffordsville. If you sign up online, you will need to have a valid credit card in your name. If you sign up in person, you will need a current photo ID.

 

2. Is a deposit required?
a. Yes. A $45.00 Membership Fee is required for all new telephone customers. An additional security deposit may be required, depending on your credit check.

 

3. What are pro-rated, or fractional, charges?
a. Pro-rated, or fractional, charges are items billed for a partial month's service. Your normal bill is for one month in advance. Typically your first bill will include normal charges for one month in advance, plus pro-rated, or fractional, charges beginning with the date your service was activated. Because of this, you can expect your first bill to be more than a normal one-month bill.

 

4. Who do I call for billing questions?
a. Our Customer Service department will be glad to assist you with any billing questions.

 

Johnson County297-3501
Magoffin County349-6111
Lawrence County673-3193

 

5. What are your hours of operation?
i. Our business office is open Monday through Friday, 7:30am to 4:30pm. However, our technicians are on call 24/7 in case of outages.

 

6. How do I report an outage or other problem with my telephone service?
a. Contact one of the numbers below.

 

Johnson County297-3501
Magoffin County349-6111
Lawrence County673-3193

7. What types of Long Distance are there?

Station-to-Station

Direct Distance Dialed (DDD) "1" Plus calls are station-to-station calls. Call station-to-station if you'll talk with anyone who answers. Rates are lower than for person-to-person calls and charging begins when the telephone you've called is answered.

Person-to-Person (Dial Operator)

Call person-to-person when you wish to talk with a particular person or extension. Tell the Operator you wish to make a "person-to-person" call. See Zero Plus Dialing Instructions.

Collect (Dial Operator)

You can call "collect" if the person or firm you're calling agrees to pay the charge. If you want to make a "collect" call, see Zero Plus Dialing Instructions.

Conference (Dial Operator)

You can talk with several people in different places at the same time. Dial Operator and tell her you wish to make a conference call.

MobIle, Marine and Overseas Service (Dial Operator)

You can make Local and Long Distance calls to automobiles, trucks, trains, aircraft and boats equipped for telephone service and to practically all the worlds telephones. Some Mobile and Marine calls can be completed by dialing, others must be completed by the Operator. On overseas calls, dial Operator and ask for Overseas Operator and give her the name of the country you're calling.

Inward WATS

Station-to-station Long Distance calls may be made without charge to you to those customers who have inward Wide Area Telephone Service. They offer this service to their customers calling from specific locations. Dial "1" plus Area Code 800 plus the special numbers of customers with this service To reach Directory Assistance for Inward WATS dial "1" plus Area Code 800 plus 555-1212

Time And Charges

Customers when placing calls may request from the "OPERATOR" the amount of time charged to the call and the costs associated with the call.

Bill To The Third Number

Customers may place calls and transfer the charge to another telephone. This service requires "OPERATOR" assistance. The call may be either station-to-station or person-to-person. The Operator may call billing number to verify that they are willing to pay for the call.

Calling Card

A telephone calling card is a convenient way of making long Distance Calls when away from home. All calls placed using your calling card will be charged to your home or business telephone number. To apply for a calling card call your long Distance Carrier.

Coin Calls

From coin telephones, see the instruction card on or near the telephone, or dial "OPERATOR".

Man Holding Question Mark.